Ready For A Cleaner Space? Let’s Get Started Today!

At Cleaning Tools by MyBella, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing products, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect personal information when you place an order, create an account, submit an enquiry, or contact us through the website.

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Product enquiries
  • Account information
  • Payment-related information
  • Messages submitted through contact forms

We may also collect technical information such as your IP address, browser type, device type, and website usage information.

How We Use Your Information

We may use the information we collect to:

  • Process and manage your orders
  • Arrange product delivery
  • Respond to enquiries
  • Provide customer support
  • Send order confirmations and updates
  • Manage your customer account
  • Improve our products and website
  • Prevent fraudulent or unauthorized activity
  • Communicate important service-related information
  • Meet legal and administrative requirements

We do not sell your personal information to third parties.

Online Orders and Payments

When you place an order through our website, certain information may be shared with trusted payment providers to process your transaction.

We do not intentionally store complete credit or debit card details on our website. Payment information is handled by the relevant payment service provider according to its own privacy and security procedures.

Delivery Information

To complete your order, we may share necessary information such as your name, phone number, delivery address, and order details with delivery or courier service providers.

This information is shared only when required to fulfil your order.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Keep you logged into your account
  • Remember website preferences
  • Understand how visitors use the website
  • Improve website performance and functionality

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Contact Forms and Enquiries

When you submit a contact form, request a quotation, or send us a product enquiry, we may collect your name, phone number, email address, and message.

We use this information only to respond to your enquiry and provide the requested assistance.

Marketing Communications

If you choose to receive promotional communications, we may use your contact details to send information about products, offers, or updates.

You may request to stop receiving promotional communications at any time.

Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Delivery providers
  • Website hosting services
  • Analytics tools
  • Email services
  • WooCommerce or other e-commerce services

These providers may process limited personal information where necessary to provide their services.

Their use of information may also be governed by their own privacy policies.

Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or online transmission system can guarantee complete security.

Customers should also keep their account passwords and login details confidential.

How Long We Keep Information

We may retain order records, customer information, enquiries, and other necessary information for as long as reasonably required for:

  • Customer service
  • Order management
  • Accounting
  • Business administration
  • Legal or regulatory requirements

Information that is no longer required may be securely deleted or anonymized where appropriate.

Your Personal Information

Depending on applicable requirements, you may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Updating of your information
  • Deletion of certain information
  • Withdrawal from marketing communications

Some information may need to be retained for legal, accounting, fraud-prevention, or order-management purposes.

Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorization.

External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Cleaning Tools by MyBella

Address:
No. 46, Kekunagahalanda,
Kandy Road, Kalagedihena,
Sri Lanka

Phone:
+94 777 267 035

Email:
manojaathukorala@rocketmail.com