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Terms & Conditions

Welcome to Cleaning Tools by MyBella. By accessing or using our website, browsing our products, placing an order, or contacting us through the website, you agree to these Terms & Conditions.

Please read them carefully before using our website or purchasing our products.

About Us

This website is operated by Cleaning Tools by MyBella, offering cleaning tools and accessories for household, commercial, and professional use.

Contact Details

Address:
No. 46, Kekunagahalanda,
Kandy Road, Kalagedihena,
Sri Lanka

Phone: +94 777 267 035
Email: manojaathukorala@rocketmail.com

Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or illegal activities
  • Attempt to gain unauthorized access to the website
  • Introduce viruses, malware, or harmful code
  • Interfere with website operation or security
  • Copy or misuse website content without permission

We reserve the right to restrict access where misuse is identified.

Product Information

We aim to provide accurate product descriptions, images, specifications, and other information.

However:

  • Product colours may vary slightly depending on screen settings
  • Packaging may change without prior notice
  • Product specifications may be updated
  • Product availability may change
  • Images are provided for general representation

Customers should review product information carefully before purchasing.

Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact you to:

  • Offer an alternative product
  • Arrange a replacement
  • Adjust the order
  • Cancel the unavailable item
  • Provide an appropriate refund where applicable

Prices

Product prices shown on the website may be updated from time to time.

We reserve the right to correct pricing errors and update product prices without prior notice.

The price applicable to an order will normally be the price shown at the time the order is confirmed, unless an obvious pricing or technical error has occurred.

Orders

Submitting an order through the website does not automatically guarantee acceptance.

An order may be subject to:

  • Product availability
  • Payment confirmation
  • Delivery availability
  • Verification of customer details
  • Other reasonable order checks

We reserve the right to refuse or cancel an order where necessary.

Order Confirmation

After placing an order, you may receive an order confirmation by email, phone, or another available communication method.

Customers are responsible for ensuring that the information provided during checkout is accurate.

Payment

Customers must complete payment using the payment methods made available on the website.

Depending on the checkout options, payments may be processed through third-party payment providers.

By using a payment service, you may also be subject to that provider’s terms and conditions.

We are not responsible for delays caused by banks or payment providers.

Delivery

Delivery is subject to the delivery address, product availability, courier availability, and other practical conditions.

Estimated delivery times are provided for guidance and may vary due to circumstances such as:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect delivery details
  • Remote delivery locations
  • Unexpected operational delays

Customers must provide complete and accurate delivery information.

Delivery Charges

Delivery charges may vary depending on:

  • Delivery location
  • Order size
  • Product type
  • Courier requirements
  • Promotional offers

Any applicable delivery charges should be displayed or communicated before the order is completed.

Failed Delivery

If delivery cannot be completed because of incorrect customer details, inability to contact the customer, or refusal to accept the order, additional delivery charges may apply for re-delivery.

Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Items may need to meet conditions relating to:

  • Product condition
  • Original packaging
  • Proof of purchase
  • Return period
  • Product usage
  • Damage or defects

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with:

  • Your order details
  • Product name
  • Description of the issue
  • Photos or videos where appropriate

We will review the matter and provide an appropriate solution where applicable.

Bulk & Commercial Orders

Special terms may apply to bulk, wholesale, institutional, or commercial orders.

Customers making larger purchases should confirm:

  • Product quantities
  • Specifications
  • Prices
  • Availability
  • Delivery arrangements
  • Payment terms

before finalizing the order.

Customer Accounts

If customer accounts are available, you are responsible for keeping your login details and password confidential.

You are responsible for activities carried out through your account unless unauthorized access is reported to us.

Intellectual Property

Unless otherwise stated, website content including:

  • Text
  • Product descriptions
  • Graphics
  • Branding
  • Logos
  • Page designs
  • Website content

belongs to or is used with permission by Cleaning Tools by MyBella.

Website content may not be copied, reproduced, republished, distributed, or commercially used without permission.

Third-Party Links

Our website may contain links to third-party websites, services, payment platforms, or external resources.

We are not responsible for the content, availability, security, or policies of third-party websites.

Users should review the terms and privacy policies of those services separately.

Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and protected.

Website Availability

We aim to keep the website available and functioning correctly.

However, access may occasionally be interrupted due to:

  • Maintenance
  • Technical problems
  • Hosting issues
  • Security updates
  • System upgrades
  • Circumstances outside our control

We cannot guarantee uninterrupted website availability at all times.

Limitation of Responsibility

To the extent permitted by applicable law, we are not responsible for indirect losses caused by:

  • Improper product use
  • Failure to follow instructions
  • Unauthorized product modifications
  • Delays caused by third-party providers
  • Website interruptions
  • Customer-provided incorrect information

Nothing in these Terms is intended to exclude rights that cannot legally be excluded.

Product Use

Customers are responsible for using cleaning products and tools appropriately and according to any instructions provided.

Some tools may require careful handling. Customers should ensure products are suitable for their intended purpose before use.

Promotions & Offers

Promotional offers, discounts, and coupon codes may be subject to separate conditions, including:

  • Expiry dates
  • Minimum purchase requirements
  • Product exclusions
  • Limited availability
  • One-time use restrictions

We may change or withdraw promotions where appropriate.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any revised version will be published on this page with an updated revision date.

Continued use of the website after changes are published will be subject to the updated terms.

Governing Law

These Terms & Conditions are intended to operate in accordance with the laws applicable in Sri Lanka, subject to any mandatory consumer rights or other legal requirements that apply.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Cleaning Tools by MyBella

Phone:
+94 777 267 035

Email:
manojaathukorala@rocketmail.com

Address:
No. 46, Kekunagahalanda,
Kandy Road, Kalagedihena,
Sri Lanka